Cleveland Clinic is collaborating with San Francisco-based GYANT, a patient connection and relationship management company, to digitally enhance the post-discharge process and communication between a patient and their caregiver, according to a news release.
The two began working together in 2018 to virtualize patient outreach to complement the Clinic’s existing post-discharge call program. The Clinic’s care management process combined with GYANT’s artificial intelligence (AI)-driven patient engagement platform is credited for a 39% increase in the hospital’s patient contact rate, according to the release.
GYANT’s platform works with live clinical engagement to help patients stay in touch with providers, allowing patients to receive the necessary support and resources after a hospital stay. They’re escalated to a Cleveland Clinic caregiver if additional assistance is needed.
As part of the expanded partnership, GYANT’s platform is now used in 10 Cleveland Clinic hospitals, connecting with hundreds of patients every month, according to the release. The Clinic is planning to roll out the solution in the Women’s Health Institute this month to help new mothers in the first weeks after birth.
“Health systems are under tremendous pressure today to provide ever-more convenient access to care for patients while tightly managing operational costs,” said Pascal Zuta, CEO and co-founder of GYANT, in a prepared statement. “We’re proud to help accomplish both of these goals and look forward to connecting patients digitally with their care teams throughout the patient journey.”